General business conditions
Geographical business area
AUMA Scandinavia business area includes Sweden, Denmark, Norway, Iceland and the Faroe Islands. Customers of AUMA Scandinavia must be registered in one of these countries.
We reserve the right to adjust the price in our gross price list annually. SEK, DKK and NOK prices are based on a fixed exchange rate that will be updated continuously if necessary.
Minimum order amount
Due to high handling cost a minimum of 500 SEK / 350 DKK / 500 NOK / 50 € will be charged for any order, regardless of size.
We apply the common general conditions for the Nordic countries. NL17 for product deliveries, NLM19 and NU15 for services.
Terms of payment
Terms of payment – 30 days net from the invoice date. Prepayment depending on the ability to pay.
Terms of delivery
Sweden, Denmark, Iceland – Incoterms 2010 FCA Malmö, freight and packaging charged to customer.
Norway – Incoterms 2010 DAP Oslo +5% with a minimum shipping cost of 100 € / 1000 NOK.
Standard packaging carton on pallet. Export packaging on request.
We only make deliveries within the country the customer is registered. Deliveries outside the country customer is registered in must be arranged by customer by pickup from our warehouse in Malmö, this does not apply for Norwegian customers.
Available currencies are SEK, DKK, NOK, EUR.
Actual delivery time depends on whether shipped from our factory in Germany or our warehouse in Malmö and is stated on our quote. For deliveries from our warehouse in Malmö with the reservation that parts can be temporarily out of stock.
Warranty product and repairs, 1 year from delivery date.
Claims must be notified in writing without undue delay according to the General Conditions.
Cancel of order
Cancellation and modification of orders will incur costs. Amounts 0 – 100% of the order value, depending on time amount prior delivery date.
Return of goods
Each return of goods must be preceded by an agreement. If no agreement exists, the return/complaint will not be accepted. If you require a credit note for your returned good, the goods must be in original condition. Products in special versions or with special surface treatment will not be accepted nor spare parts or components (parts of actuators). Only a part of invoiced value will be credited due to costs for necessary control, testing and administrative work. Contact us for information on a possible preliminary credit amount.
Max age for return of goods is 1 years. Order amount < 5 000 SEK will not be credited. Return freight will be paid by the sender (Return of goods form).